28 % d'entre elles portent sur un manque ou un refus de communication d'informations et de transparence et 24 % sur des retards évitables.
In 28% of cases, it is a lack of transparency or the withholding of information, and in 24% avoidable delays.
22 % des cas de mauvaise administration concernaient un manque de transparence et un refus d’information, 19 % concernaient la discrimination et 12 % des retards évitables.
22% of cases of maladministration were based on lack of transparency and refusal of information, 19% were based on discrimination and 12% were based on avoidable delay.
Diverses raisons présidaient aux dépôts de plaintes: le manque de transparence, les procédures non satisfaisantes, les retards évitables, la discrimination, le non-accomplissement des obligations et les erreurs judiciaires.
The reasons for lodging complaints were various. They included lack of transparency, unsatisfactory procedures, avoidable delays, discrimination, failure to ensure fulfilment of obligations and legal errors.