Trust & Safety

Content Moderation

How we review, manage, and act on content across My-French.com to keep our community safe, respectful, and compliant.

Last updated: September 9, 2026

1 Scope

This policy applies to all user-generated content submitted to My-French.com, including:

Posts, comments, and replies

Forum threads and discussions

Reels, videos, and images

Profile info (names, bios, avatars)

Marketplace listings & job postings

Reported private messages

2 Prohibited Content

We do not allow content that:

Is illegal under applicable law

Sexualizes or endangers minors, including grooming behavior

Incites violence, hatred, or discrimination

Harasses, bullies, or threatens individuals or groups

Glorifies self-harm, suicide, or graphic violence

Infringes intellectual property rights

Spreads harmful misinformation

Is spam, scam, or fraudulent

Impersonates a person, brand, or organization

Shares private info without consent (doxxing)

Promotes illegal goods or services

3 How We Moderate Content

We use a combination of methods to enforce this policy:

Automated detection

Filters flag known spam patterns and explicit imagery automatically.

User reports

Any member can report a post, comment, profile, or listing.

Human review

Our team reviews flagged content and makes the final call.

Proactive review

High-risk categories (marketplace, jobs) are periodically audited.

4 Enforcement Actions

Depending on severity and frequency, we may take one or more of the following actions:

Action	When it applies
Content removal	The specific post, comment, image, or listing is deleted
Content warning	Borderline content is labeled rather than removed
Reach reduction	Content is de-prioritized in feeds and search
Temporary restriction	User is temporarily unable to post, comment, or message
Account suspension	Temporary loss of access to the account
Permanent ban	Repeated or severe violations
Legal referral	Illegal activity (e.g. CSAM, credible threats) reported to authorities

5 Reporting Content

If you see content that violates this policy:

Click "Report"

Use the Report option next to the post, comment, profile, or listing.

Select a reason

Choose the option that best describes the violation.

We review it

Our moderation team typically responds within 2–3 business days.

6 Appeals

If your content was removed or your account was restricted and you believe this was a mistake, contact us with your username/email, a description of the content or action in question, and any relevant context. We review appeals in good faith, though not all decisions can be reversed (e.g. content involving illegal activity or minors).

7 Marketplace, Jobs & Paid Listings

Additional rules apply to marketplace and job listings:

Listings must accurately describe the product, service, or position offered.
Listings for prohibited or regulated goods/services are not allowed.
Job postings must not discriminate and must comply with applicable labor laws.
We may remove listings that appear fraudulent or misleading, with or without a report.

8 Changes to This Policy

We may update this Content Moderation Policy to reflect changes in our practices, technology, or legal obligations. Material changes will be communicated via the Platform or by email where appropriate.

9 Contact

For questions about this policy, or to flag something urgently (e.g. content involving minors, credible threats), reach out directly.

support@my-french.com