Refund

Refund Policy

At My-french.app, we strive to provide high-quality services that meet our users' expectations. However, we understand that circumstances may arise where you may need to request a refund. We want your experience with us to be positive and transparent, which is why we have implemented this refund policy to assist you in such situations.

1. Refund Requests Refund requests must be submitted within the specified timeframes below, accompanied by a clear explanation of the reasons for the request.

2. Refund Period

   • Monthly Subscriptions: Refund requests for monthly subscriptions must be submitted within 7 days of the initial purchase date.
   • Annual Subscriptions: Refund requests for annual subscriptions must be submitted within 14 days of the initial purchase date.

3. Refund Process To request a refund, please contact our support team at the following email address: support@my-french.app. Your request will be reviewed promptly, and we will inform you of the decision made.

4. Refund Criteria Refunds will be granted at our sole discretion, taking into account the individual circumstances of each request. The following criteria may influence the refund decision:

   • Significant non-use of the service during the period covered by the requested refund.
   • Major technical issues or incompatibility with the service.
   • Billing error or double billing.

5. Refund Timeline Once approved, the refund process will be initiated within a reasonable timeframe. The exact refund timeline will depend on the initial payment method and the payment processing policies of your financial institution.

6. Important Notes

   • Refunds will not be granted in cases of blatant violation of our terms of service.
   • Refunds will be processed in the original transaction currency.
   • Transaction fees and currency conversion fees associated with the original purchase are non-refundable.

7. Policy Changes We reserve the right to modify this refund policy at any time. All modifications will be posted on this page, and the date of the last update will be indicated at the top of the policy.

For any further questions or assistance, please contact us at the following email address: support@my-french.app.

Last Updated: [24/10/2023]